Jonathan Jacob has been honing his experience in Service Management since 2011. After being introduced to ServiceNow while working for a large publishing company, he joined a ServiceNow Solutions partner. There, he was able to consult for a number of industries from Higher Education to telecommunications. He has since become a ServiceNow Certified instructor, served as a technical reviewer for ServiceNow publications, and partnered to start Semaphore Partners. Outside of the Service Management, Jonathan is an avid cook and hamburger enthusiast.